Reporting a Complaint about the Quality of Care at a Joint Commission-accredited health care organization: You may send your complaint by mail, fax or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization. E-mail: complaint@jcaho.org Fax: Office of Quality Monitoring (630) 792-5636 Mail: Office of Quality Monitoring Joint Commission on Accreditation of Healthcare Organizations One Renaissance Boulevard Oakbrook Terrace, IL 60181 The Joint Commission encourages you to first bring your complaint to the attention of the healthcare organization's leaders. If this does not lead to resolution, please contact Joint Commission. The Joint Commission does not address individual billing issues and payment disput.